Information product:

• Full PC control – Enables operators to perform call handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands
• Transfer Assistant – Displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers
• Quick Transfer / Answer – Allows operators to select how they want to transfer calls
• All Console Call History – Provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
• Busy Lamp Field (BLF) – Allows operators to monitor up to 5,000 extensions or line appearance statuses
• Multiple BLF Lists, Customizable BLF Views and Tile-Based BLF – Provide at-a-glance phone status of contacts in a customizable view
• TComprehensive Hospitality Feature Set for hotel operators and receptionists
• Home operator support via the Mitel Border Gateway (MBG) – Saves office space and adds scalability
• Attendant Reports with Mitel Call Accounting – Provide business intelligence
• Incoming Calls Queue – Provides visual indication of all incoming calls, allowing operators to prioritize calls and customize their greeting